Technical Support Professional
Key Responsibilities:Respond to customer inquiries related to technical issues with professionalism and clarityTroubleshoot and resolve hardware, software, application, or connectivity problemsWalk customers through step-by-step solutions in a user-friendly mannerDocument support cases accurately in CRM or ticketing systemsEscalate complex issues to higher-level support or engineering teams when necessaryFollow up with customers to ensure full resolution and satisfactionStay updated on product changes, system updates, and new technologiesContribute to knowledge base documentation and internal training resourcesKey Skills:Strong problem-solving and analytical abilitiesExcellent verbal and written communication skillsFamiliarity with Windows/Mac OS, mobile platforms, and basic networkingProficiency with help desk software, remote desktop tools, and diagnostic utilitiesPatience, empathy, and a customer-first mindsetWork Environment:Office-based or remote setup depending on company policyMay involve rotating shifts, including nights, weekends, or holidaysRequires sustained focus in fast-paced environments with varying technical challenges
