I am a Senior IT Infrastructure and Microsoft 365 Engineer with over **16 years of experience** in IT, including **5+ years supporting Managed Service Providers (MSPs)** and **8+ years leading technical teams and IT operations**. I specialize in designing, deploying, securing, and supporting Microsoft cloud environments for businesses ranging from small organizations to enterprise clients.
Throughout my career, I have worked as a Head of IT & Technology Operations, Tier 3 Engineer, IT Manager, Microsoft 365 Engineer, Cloud Engineer, Service Delivery Manager, and Microsoft 365 Administrator. I have successfully delivered cloud migrations, Microsoft 365 deployments, Azure infrastructure projects, Intune rollouts, security hardening, and complex Tier 3 escalations while ensuring excellent customer experience.
My areas of expertise include:
**Microsoft 365 & Azure**
* Exchange Online
* SharePoint Online
* Microsoft Teams
* OneDrive
* Entra ID (Azure AD)
* Microsoft Intune
* Microsoft Defender
* Microsoft Purview
* Conditional Access
* MFA
* Azure Virtual Desktop
* Azure Virtual Machines
* Microsoft 365 Security & Compliance
**Identity & Endpoint Management**
* Intune
* Autopilot
* JAMF
* Endpoint Manager
* Active Directory
* Group Policy
* Windows Server
* Hybrid Identity
* Azure AD Connect
**Microsoft 365 Administration**
* Tenant administration
* Tenant-to-tenant migrations
* Exchange migrations
* File server to SharePoint migrations
* DNS configuration
* SPF
* DKIM
* DMARC
* Email security
* Licensing
* Mail flow
* PowerShell automation
**Infrastructure & Networking**
* Windows Server
* Hyper-V
* Active Directory
* DNS
* DHCP
* VPN
* VLAN
* SonicWall
* Network troubleshooting
* Backup & Disaster Recovery
* Acronis
* Veeam
* Druva
**Automation & Security**
* PowerShell scripting
* Process automation
* Microsoft Secure Score
* Endpoint security
* Compliance
* Data Loss Prevention (DLP)
* Retention policies
* eDiscovery
* Security assessments
* Technical documentation
* SOP creation
**MSP Experience**
I have supported dozens of businesses across healthcare, logistics, accounting, construction, education, retail, and professional services. My responsibilities have included:
* Tier 3 escalations
* Project implementation
* Microsoft 365 migrations
* Azure deployments
* Intune deployments
* Executive IT support
* Vendor management
* Technical documentation
* Client consulting
* Service delivery
* Team leadership
* IT strategy
Tools & Platforms
ConnectWise, Datto RMM, NinjaOne, ServiceNow, Zendesk, Freshdesk, HubSpot, Salesforce, Dynamics 365, Kaseya, Splashtop, TeamViewer, ScreenConnect, Acronis, Veeam, Druva, ImmyBot, Cisco, JAMF, Microsoft 365 Admin Center, Azure Portal, Microsoft Defender, Microsoft Purview, and PowerShell.
I pride myself on being proactive, detail-oriented, and highly dependable. Whether I'm resolving critical Tier 3 issues, leading IT projects, or helping businesses modernize their Microsoft environment, I always focus on delivering secure, scalable, and long-term solutions while maintaining excellent communication with clients and stakeholders.
