I am a highly motivated and results-oriented individual with a proven track record of success in a variety of industries.
I landed in my first BPO company, Hewlett-Packard Enterprise for Guthy-Renker account in 2015 where I worked as a Customer Service Representative. I was a valuable member of the team, and was always willing to go the extra mile to help customers. After a year, I got promoted as Quality Assurance Specialist for the account, and for Wendover (Commercial Cards Services).
As I wanted to challenge myself and I am eager to learn more about the field and expand my skills, I worked as Customer Solutions Officer at Citi for almost 2 years. I am a quick learner and can adapt to new situations quickly which is why I always get recognition for consistently exceeding expectations and delivering high-quality work.
I’m currently working as a Digital Media Senior Associate at Google Operations Center providing technical troubleshooting support for Google Ads Search and Performance Max campaigns. Thanks to my consistent outstanding performance, I now support large-scale accounts with monthly budgets exceeding $100,000.
I am a team player and I enjoy working collaboratively to achieve common goals. I take pride in my strong analytical skills, excellent verbal and written communication skills, and I am confident that I can excel in any company that I work with and make a positive contribution to their success.
