System Administration: Proven experience in managing and maintaining enterprise-level systems, including Windows/Linux servers, Active Directory, virtualization platforms (VMware, Hyper-V), and storage solutions.
Network Administration: Extensive knowledge of TCP/IP, LAN/WAN configurations, routing protocols, firewalls, VPNs, and network monitoring tools. Hands-on experience with Cisco/Juniper routers and switches, configuring and troubleshooting complex network infrastructures.
Database Management: Proficient in database administration, including installation, configuration, performance tuning, backup and recovery, and SQL query optimization. Experience with major database management systems such as Oracle, MySQL, and Microsoft SQL Server.
Cybersecurity: Solid understanding of security frameworks, vulnerability assessments, penetration testing, intrusion detection/prevention systems, and security i----------- response. Implemented security protocols and strategies to protect networks, systems, and data from cyber threats.
IT Project Management: Successfully led and delivered IT projects, including network upgrades, system migrations, software implementations, and infrastructure expansions. Managed project budgets, timelines, and resources while ensuring alignment with organizational goals.
ITIL Best Practices: Familiarity with IT service management frameworks and practices, such as ITIL, including i----------- management, change management, problem management, and service desk operations.
IT Documentation: Strong documentation skills, including creating technical documentation, system diagrams, standard operating procedures (SOPs), and user manuals to ensure clear and concise information sharing within the IT department.
Continuous Improvement: Proven track record of identifying opportunities for process optimization.
