• 15+ years experience as an IT Workstations and Network Services support in an enterprise environment.
• achieved the Apple Certified Support Professional Certification this 2022, supports Mac devices in the estate
• Performed migration with the Team - On-premises Exchange to Microsoft Exchange Online last-----------
• Proactively resolved a Major Fire Safety Hazard (Power Supply causing burnt smell of wire) through I-----------/Problem Tickets trending analysis and collaboration with Vendor which led to pullout and replacement of around 450 units of Power Supply Units from workstation T1700 due to factory defect on 2017
• Performed a number of Major Refreshes involving 700 to 800 Dual-Monitor Workstations, and peripherals last 2010 and 2015
• BS degree and Professional License in Electronics and Communications Engineering; Received MCP/MCTS, ITIL v3, CCNA, and ACSP Certifications
• Strong knowledge of ITIL I----------- and Problem Management, Workstations and Network services support, and TCP/IP LAN and WAN technologies
• Extensive experience implementing and supporting Microsoft and Cisco products including: Active Directory Users and Computers, Windows 7/10 on Engineering Workstations
• Intermediate experience on Cisco Access/Server and Core Switches
• Had on-the-job training as VSAT (Very Small Aperture Terminal) Cadet Engineer; Focus on Operations and Maintenance of Satellite Stations
My 15+ years of IT Operations End User Support experience make me an ideal candidate for this job. I'm knowledgeable in ITIL Best Practices for I----------- and Problem Management. My expertise will ensure your company's workstation and network services remain operational without disruption, while also helping to streamline business processes.
Certifications
• Apple Certified Support Professional (ACSP)
• Cisco Certified Network Associate (CCNA) [expired]
• Microsoft Certified Technology Specialist (MCTS)
• Information Technology Infrastructure Library (ITIL) Foundation V3 Certified
• Licensed as Electronics and Communications Engineer (EcE)
