Experienced Operations Team Manager in the BPO industry with a proven track record in metrics management, process improvement, and quality assurance.
Certified Lean Six Sigma Yellow Belt, dedicated to optimizing operational efficiency, enhancing customer satisfaction, and achieving business goals.
Adept at leading teams to deliver exceptional results through data-driven decision-making and continuous improvement methodologies. Strong analytical skills, strategic thinking, and a passion for fostering a culture of excellence within the organization.
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