Sales Operations and Client Success Specialist with over 10 years of experience in B2B environments handling end-to-end sales processes, client engagement, and operational support. Proven expertise in CRM management (Salesforce), pipeline tracking, onboarding coordination, product demonstrations, proposal and quotation preparation, and inbound sales and inquiry handling via chat. Experienced in supporting UCaaS, CCaaS, and SaaS solutions while collaborating with cross-functional teams to ensure seamless customer journeys from lead generation to post-sales execution. Strong background in maintaining data accuracy, improving workflows, and supporting business operations in fast-paced environments.
Key areas I focus on:
Sales Operations & CRM Management (Salesforce)Client Onboarding & Account CoordinationContract Processing & Order ManagementReporting, Pipeline Tracking & Data AccuracyEmail & Chat-Based Client SupportAdministrative & Executive Support
