A professional with 13 years of experience in the BPO industry, specializing in healthcare, telecom, and financial accounts. Skilled in customer service, team leadership, and business analysis, with proven expertise in administrative support and stakeholder communication. Recognized for strong organizational abilities, leadership, and adaptability in fast‑paced environments. Experienced in managing multi‑channel customer interactions (phone, email, chat), training and mentoring staff, and supporting executives with documentation and reporting. Dedicated to providing reliable, detail‑oriented virtual assistance to executives and teams.
