EXPERIENCE
• JP Morgan & Chase NA
• Account Specialist 1 |
Home Lending Outreach Dept.
•September 27,2021 – April 8 , 2024
- handling 25-30 inbound calls per day.
- conducting financial interviews for clients needing mortgage assistance .
- collaborating with tea-----------mbers for utmost resolution.
- handle complex billing about monthly statements ,escrow surplus/shortage and tax statements.
- schedules outbound calls for follow ups on monitored accounts.
- received commendations , raise and performance awards.
• Amazon Operations Services Philippines
• Customer Service Associate | AU Shipping and Delivery Support
•May 2019 – Sept. 12,2021
- handled 30-40 inbound calls per day
- assisted both Amazon customers and drivers.
- assisted AU drivers with delivery ,returns and navigations
- resolved customers complaints.
- assisted customers with refunds ,returns and order placing.
- scheduled pick ups for returns and outbound calls for follow ups.
- awarded a handful of awards on a monthly basis for exceeding expectation.
- received raise on salary for performance.
• Genpact Philippines LLC
• Customer Service Representative | PayPal CSR
•December 2017 – May 2019
-handled 40-60 inbound calls per day.
- processed refunds
- explained complex billing.
- part of the Exceed Expectation category for agent level for always hitting the target.
• Eperformax Contact Centers & BPO
• Customer Service Associate | eBay to Member Department
•August 2016 – November 2017
- handled 30-40 inbound calls per day
- assisted both sellers and buyers on eBay
- resolved customers complaints.
- assisted customers with refunds ,returns and order placing.
- scheduled pick ups for returns and outbound calls for follow ups.
- reported and removed inappropriate listings.
- assisted sellers with their payment hold.
- awarded a handful of awards on a monthly basis for exceeding expectation.
• Alorica Philippines Inc.
• Technical Support Representative | AtnT U-verse
•January 2016 – August 2016
- handled 30-50 inbound calls per day.
- resolved technical queries daily.
- helped set up clients black box .
- resolved remote , black box
and intermittent internet issues
- handled basic to complex billing.
• iQor Philippines Inc.
• Customer Service Representative | MetroPCS
•May 2014 – December 2015
- handled 40-60 inbound calls per day.
- resolved intermittent internet issues .
- handled complex billing.
- processed refunds.
- assisted customers with account activation.
- helped customers on opt in and opt out process.
QUALIFICATIONS
* Computer skills ( MS word, excel, PowerPoint ) : generating reports & presentations
* Marketing Skills
* Presentation Skills
* Social Media Management
* Analytical Skills
* Writing skills ( email writing and formatting)
* Interpersonal skills ( active listening, team work, responsibility, flexible and dependable
* completed and certified for 12 Harvard Manage Mentor courses related to finance ,writing ,marketing , and management.
Verified
