Hi, my name is Cherry Ogues.
I have been working in the BPO industry for the past 13 years, in customer service, escalation and sales support both voice and nonvoice. I also have a background as a data analyst and in other support roles.
Being a Reservation Sales Specialist for Intercontinental Hotels Group taught me to be one step ahead all the time and I do not quit immediately if I am given a negative response. When a problem is presented, I think of 3 or more ways to solve the problem. This persistent attitude along with determination allows me to present solutions that will surely work.
Customer and Escalation support is where I mastered my patience, active listening and probing. I do not assume until I research and have all the information needed before resolving.
With my background in data analysis, I learn the value of time management. To be able to provide reports accurately and promptly.
I'll also want to mention that I was a peer coach where I assist new specialists in their seamless transition where I honed my admin skills, calendar and email management skills.
Along with discipline and great communication skills, I believe I will be able to contribute to your success.
