Looking for a professional freelancer to you help you with a day-to-day task? Look no further. I am a highly experienced and proficient customer support representative that can tick off the checkboxes on your to-do list. With 2 years of experience in an office setting, here's a list of the task I can accomplish for you.
Proven working experience as a customer service agent
• Results-driven, Sense of urgency, and a high standard of professionalism
• Excellent communication and interpersonal skills
• Answer Customer Service
Emails
• Locate and Track Packages
• Make changes to orders - per the customer's request
Other assigned customer service duties, communicating with customers & suppliers (Chat &
Emails)
• Processing and managing orders
• Proven experience as a Social Media Manager or similar role.
• In-depth knowledge of various social media platforms, algorithms, and best practices.
• Creative thinking and ability to design visually appealing content.
• Familiarity with social media advertising and targeting options.
• Experience with social media scheduling and management tools.
• Basic graphic design and video editing skills
Coordinate with customers & suppliers, via
email, & chat
• Receiving quotation requests from customers
• Understanding the project requirements and creating accurate quotations
• Placing orders with suppliers
• Order status changes/delays
• Customer post-purchase follow up
• Returns, warranty issues, chargebacks and
Backorders
• Chat&
email customers
Having completed these tasks in the past years. I became efficient in using the following tools/applications/platforms.
• Google Sheets & Doc
• Freshdesk
• Zendesk
• Slack
• Shopify
• Gorgias
• MS PowerPoint & Google Slides
•
Facebook, Instagram,
Skype & Tiktok
• Gmail & MS Outlook
• Live chat
• USPS, YunExpress &
Postnord.dk • DeepL
• Canva
I pride myself on being consistently responsive and professional in every project I take on. I'm a problem-solver and driven to deliver high-quality work within the deadline. I always encourage open communication and welcome constructive criticism.
Let's chat to discuss more details about your project!
