I have been working in the BPO industry for more than 7 years. Recently left Tata Consultancy Services as a Business Process Lead with a good track history of having an annual appraisal score of A for 4 consecutive years, A is the highest score an employee can achieve across the company.
I played several vital roles in the campaign assigned to me and this only proves that I could easily adapt to changes and learn new things to which I apply effectively and efficiently.
Before obtaining my lead role, I was then a Senior Process Associate and a Subject Matter Coach. I was trained on different account products within the campaign I was supporting.
Chosen to be part of the migration team sent out in the UK for a month training and helped higher leads to implement a newly acquired system.
