I bring over 15 years of experience in the BPO industry, specializing in quality assurance, call evaluation, and customer experience improvement. I’ve monitored thousands of calls and written detailed QA reports that helped agents improve performance, ensured compliance, and maintained high customer satisfaction scores.
Alongside my QA expertise, I’ve upskilled in digital marketing and automation, including funnel design, email automation, and CRM integration. I create marketing workflows that nurture leads, improve conversion rates, and support long-term customer relationships. I am also currently enrolled in courses for Google Ads and Google Tag Manager, giving me foundational knowledge in paid media tracking and analytics.
