Hi, I'm Christnel — a tech-savvy E-commerce Customer Support Specialist and Virtual Assistant with an IT Support background.
I help Shopify e-commerce brands keep their customers, orders, and backend operations running smoothly. I specialize in text-based support through email and live chat, allowing me to focus 100% on resolving tickets, managing queues, and handling day-to-day store operations.
My experience spans UK and US clients, including supporting a subscription e-commerce brand with orders, refunds, fulfillment, and customer retention, as well as working in US IT Support, where I developed strong troubleshooting and problem-solving skills.
What I can handle:
✔ Shopify — orders, refunds, tracking, fulfillment, returns
✔ Skio — subscriptions, skips, swaps, churn, failed payments
✔ Dixa — email and live chat support, ticket management
✔ Customer support — resolving issues quickly while maintaining a high service standard
✔ AI & productivity tools — ChatGPT, Claude, ClickUp, Notion, -----------, Asana, Google Workspace
✔ Secure workflows — comfortable with 1Password and handling sensitive client information
My focus is simple: keep products moving, orders on track, and customers taken care of. I’m not a theme developer or ads manager — I’m the operator who keeps the day-to-day e-commerce system running and makes sure nothing falls through the cracks.
If you need someone who can step into your Shopify, Dixa, or Skio workflows and start contributing from day one, I’m available for full-time or part-time work and can adapt to your time zone.
Portfolio :
📍 Philippines | Available to start immediately
