Hi! I'm Jade — a Sales Development, Customer Support, and Administrative Support Specialist with 7+ years of experience helping US-based companies grow, streamline operations, and deliver exceptional customer experiences.
I specialize in SDR/Appointment Setting, CRM Management, Ticket Support, Lead Generation, and Executive/Admin Assistance. I work fast, communicate clearly, and consistently deliver results with minimal supervision.
In addition, I currently work as a Mortgage Loan Officer, where I handle client pre-qualification, assess income and credit profiles, and guide borrowers through loan options such as FHA, Conventional, and USDA. I manage inbound and outbound leads, convert inquiries into qualified appointments, and maintain accurate records using CRM tools like Salesforce, HubSpot, Gorgias, Facilit, Corrigo, BPD, Blend, & Notion.
This experience strengthens my ability to handle sensitive financial information, manage pipelines, and communicate effectively with clients in high-stakes, fast-paced environments.
