SHARINE JAMORA
Result-Driven Dedicated Virtual Assistant and Administrative Professional
Driving Efficiency, Compliance, and Growth in Mortgage Broking and Government Operations
SHOWCASING SUCCESS IN MORTGAGE ADMINISTRATION
INTRODUCTION
Greetings and welcome to my profile! Embark on a journey through my dedicated career as an Administrative Professional, specializing in the intricate domains of Mortgage Broking and Government Operations. Over the span of 6 years, I've harnessed my expertise to consistently drive efficiency, ensure compliance, and foster growth in these dynamic sectors. Explore my portfolio to uncover a range of achievements and skills that set me apart in this field. I invite you to join me in discovering how my abilities and accomplishments translate into tangible, meaningful impacts.
CAREER TIMELINE
* Pathcutters -----------c. · Full-time
Mortgage Broking Administrative Professional
Dec 2020 - May 2023 · 2 yrs 6 mos
* Department of the Interior and Local Government · Full-time
Administrative Staff
Mar 2017 - Dec 2020 · 3 yrs 10 mos
* Celine Mixed Group (CMG) · Full-time
Data Assistant
Sep 2015 - Mar 2016 · 7 mos
EFFICIENCY ENHANCEMENT AND PROCESS STREAMLINING
My role within a prominent mortgage-focused organization was marked by initiatives that significantly enhanced efficiency and process effectiveness:
* Coordinated communication between teams, leading to an impressive 10% improvement in response time. This seamless collaboration bolstered inter-departmental efficiency and facilitated smoother operations.
* Managed electronic and manual applications for lodgment in AOL, LoanApp, and QuickAF. I orchestrated the completion of lender and compliance forms, maintaining an impeccable 100?herence to Connective's policies.
* Proactively followed up on Missing Information Requirements (MIRs) and Outstanding Requirements (ORs) as requested by lender assessors. This proactive approach expedited processes and contributed to a seamless client experience.
OPERATIONAL EXCELLENCE AND COMPLIANCE
My commitment to operational excellence and compliance brought forth meaningful contributions:
* Ensured the privacy of client information and handled sensitive documents, fostering trust and confidentiality throughout operations.
* Processed valuation, pricing discount request, and discharge authority forms, resulting in an impressive 25% increase in efficiency. This meticulous management of critical documents expedited decision-making processes.
* Streamlined the settlements process, facilitating over 90% of potential clients in avoiding penalties and late payments. This dedication to seamless transactions bolstered client satisfaction and trust.
PROBLEM-SOLVING AND TEAM PRODUCTIVITY
My proactive problem-solving abilities and collaboration enhanced overall team productivity:
* Resolved 95% of system and account issues, showcasing a proactive approach that heightened team productivity and operational fluidity.
* Conducted impactful training sessions, contributing to a remarkable 30% reduction in onboarding time for new colleagues. This investment in knowledge sharing nurtured a skilled and cohesive workforce.
* Communicated with clients, lenders, and relevant parties using various channels, including emails and phone calls. This timely and effective communication provided consistent application updates, ensuring transparency and client satisfaction.
ADMINISTRATIVE EXPERTISE AT DILG
During my tenure in government operations, I drove compliance and earned recognition:
* Generated comprehensive reports at DILG, contributing to a notable 15% improvement in provincial compliance. This data-driven approach demonstrated my analytical acumen and commitment to governance enhancement.
* Coordinated program audits, culminating in the prestigious Seal of Good Local Governance (SGLG) achievement for three consecutive years. This recognition underscores my strategic planning and execution prowess.
DATA ACCURACY ENHANCEMENT AT CMG
At Celine Mixed Group (CMG), I played a pivotal role in elevating data accuracy and enabling informed decisions:
* Ensured accurate daily sales reporting, yielding a significant 10% enhancement in data accuracy. This commitment to precision laid the foundation for reliable business insights and decision-making.
* Provided insightful reports and graphs, empowering strategic decision-making by highlighting trends and opportunities. This ability to transform data into actionable insights showcased my strategic contributions.
PROFESSIONAL DEVELOPMENT AND CONTRIBUTIONS
My dedication to professional growth and industry advancement is exemplified through my engagement in seminars and workshops, including:
* Peace and Order and Public Safety Plans (POPSP)
* Comprehensive Development Plan (CDP) formulation
* Google seminars
My active involvement in Lender Orientations and collaborative efforts with Affordable Staffs underscores my commitment to nurturing future talent and enhancing mortgage broking training programs.
CORE COMPETENCIES
My skillset encompasses a wide array of competencies, including:
Administrative Support * Organizational Skills * Dependability * Adaptability
Time Management * Efficiency Enhancement * Attention to Detail * Proactivity
Software Proficiency * Effective Communication * Finance Acumen * Client Management
Public Service Knowledge * Problem-Solving * Team Collaboration
ELIGIBILITY
Civil Service Eligibility – Career Service Professional
I am enthusiastic about the prospect of contributing my well-rounded expertise and unyielding commitment to your esteemed organization. Whether it's optimizing efficiency, ensuring compliance, or driving growth, I am dedicated to delivering tangible results that create a lasting difference. Let's collaborate to achieve your business objectives and forge a seamless path to success.
