Results-driven Customer Service and Operations Professional with 13+ years of experience in BPO, non-voice support, appointment setting, solar campaigns, and team leadership. Skilled in handling email/chat support, customer escalations, CRM management, KPI tracking, and workflow optimization. Proven track record of leading teams of up to 40 agents while improving productivity, CSAT, SLA performance, and operational efficiency. Experienced with Zendesk, ticket management, coaching, and client coordination. Reliable, detail-oriented, and committed to delivering excellent customer experience and long-term business growth. Open to remote opportunities in customer support, virtual assistance, team leadership, operations, and admin support.
