Hello, I'm an experienced IT Helpdesk Specialist known for solving tricky tech issues while keeping users happy. I handle both software problems and hardware glitches with ease.
Experience:
IT Service Desk Specialist - Japanese Bilingual| Wipro Philippines, Ltd.
October 2019 - August 2019
-I help users over the phone, email, and in chat.
-I set up new gadgets and tamed tricky printers to make the user's life smoother.
-I manage user accounts in Active Directory, making sure things stay safe and sound.
-I join forces with colleagues to turn complex problems into simple solutions for everyone to use.
Key Skills:
-Solving Tech Puzzles
-Mastering Computers & Software
-Being the User Account Guru
-Great Talker & Writer
-Making Helpful Guides
-Active Directory Wiz
