• Maintain, Manage, and troubleshoot remotely on different network equipment’s such as Cisco, Linux/Unix system and Huawei• Performs initial troubleshooting and coordinating to Tier 2 team for further investigation & resolution• Develop and document records of network configurations, issues, and resolutions for troubleshooting and compliance purposes• Monitoring of Layer 2 and Layer 3 backbone using Networking monitoring tools such as PRTG, Cacti, F5/DC Big-IP Load balancer, Munin graphs, Radcom by Maveriq for KQI/KPI, Grafana, Splunk and MyComOSI• Handle trouble tickets and escalate closely with internal support/engineering/global team to resolve critical alerts in a manner of time• Support ongoing network infrastructure projects to ensure all requirements are well implemented• Provide assistance on network-related activities such as performing pre and post implementation testing, hardware acceptance test, user acceptance test, and during preventive maintenance of network devices• Planning, coordinating, and implementing a network device configuration change to the network to correct network security issues/faults on routers, switches and firewalls• Create, update and manage troubled tickets especially with P1/P2/P3/P4 severity i----------- this will serve also as proper documentation and or reference in every i----------- encountered.• Perform any other duties as assigned by higher management• Perform daily monitoring and system health checks across all servers and network devices like Fortinet SDWAN, firewall, F5/DC, DNS, vAnalytics, SGSN, GGSN, USSD and other core servers• Providing Solutions/Escalation, to the problems that come under the scope as L1 Engineer within the agreed time line• 24x7 proactive monitoring of Globe Telecom’s services availability, performance, and operation of the systemsenvironment via monitoring tools, email and chat rooms; ensures issues are taken care off by the appropriate support team and escalated to management according to defined procedures• Protecting services of Globe Telecom’s by identifying potential threats and mitigate risks to ensure operational procedures are followed for Event, I-----------, Problem and Change Management
