Client Communication. Handling initial client inquiries, schedule appointments, and follow up on client requests.Most tasks of the day involve answering phone calls, responding to emails and managing the adviser’s calendar.
Document Preparation. Assist in preparing client reports, financial plans, presentations, and other documents.Mostly, my job is more on the Research Team specifically, managing client’s Investments and Super. This mightinvolve formatting documents, proofreading and ensuring compliance with regulations.
Data Entry and Maintenance. Input client information into the adviser’s database or CRM, we usually use Xplan and Worksorted for this one and we do have a new system called IFactFind, where we store most of the client’s files, keeping client records updated and organized.
Meeting Preparation. Prepare review meeting packs and other materials for client’s meetings which I usually email to client 2-3 days before the schedule meetings for both the client and the adviser to see the report beforehand if there are any other needed things or concerns which should be address promptly.
Administrative Support. Handle general office tasks such as filling documents and organize it in the designated file. I am also responsible for billing, invoicing and expense tracking and report it to the management fortnightly.
Compliance Assistance. Ensure that all client-related activities comply with regulatory requirements. Making sure to maintain documentation for compliance purposes and making lodgments.
Research. As mentioned earlier, most task I do is to research for client’s Investment and Super account including their insurances. I always make sure to do thorough research, beyond the given scope of advice and that all information about the client is accurate, complete and up to date.
Client Follow-up. Follow up with clients in a respectful and professional manner while understanding client’s busy schedules. To my experience, I tried following up client for more than 6 months already, reminding the client alternatively via call or email weekly. It takes a lot of patience but eventually, everything will pay off.
Event Coordination. This happened recently, when my client visited Cebu. Most of his itinerary were processed by me including his other events in Australia like seminars or having a meeting with another provider.
Continuing Education. I make sure to make it a habit and be initiative enough to stay informed about the company’s developments and regulatory changes and making sure I am updated to new products and services since most of myt ask are doing some research. This helps me better support the adviser and provide value to clients.
Overall, I am fully confident, with the help of my knowledge and more than 5 years of experience, that I’ve been equipped with strong organizational skills, attention to detail, multifaceted and has the willingness to adapt to the needs of bothc lients and the adviser.
Tools: Microsoft Office & Outlook, Google Workspace and Calendly, Gmail, Google Meet, Zoom, Loom, Webex, Canva, CRM System, Finacle, Mosaic, IFactFind, Xplan, Worksorted, DocuSign, Monday Tracker, Drop Box, Provider’s Portal,Practice Igntion, Revex, Slack and willing to learn for more.
Skills: Chat Support, Email Management, Administrative Task, Communication, Customer Service, Marketing, Organized,Time Management, Multi-tasking, Accounting, Outgoing, Trainable, Patience, Cheerful, Goal-Oriented, Phone Etiquette,Responsive, Fast Learner, Attention to details, Data Entry, Self Confidence and Customer Service Focused.
Interest: Reading and Watching Life and Digital Marketing webinar, Exercising, Writing stories, Cooking, Pets
