Seasoned Project and Operations Manager with 15+ years of experience in BPO, E-commerce, and Digital Marketing industries. Proven track record in driving process improvements, leading cross-functional teams, and managing multimillion-dollar projects. Known for expertise in business continuity planning, offshore/onshore team management, system automation, and KPI-driven leadership. LM Six Sigma Green Belt certified.
Core Competencies
Project & Operations Management
Offshore & Onshore Partner Management
Leadership & People Development
System & Process Automation
Training Design & Facilitation
Performance & KPI Management
Business Continuity Planning
CRM and Cloud Communications
Shopify, WordPress, Webflow, Squarespace
