Versatile Customer Operations & Virtual Specialist with over 7 years of combined experience in multi-channel customer support, recruitment administration, and e-commerce operations. Proven track record in handling Tier II travel support, GDS platforms (Sabre, Amadeus, Voyager), candidate screening via ATS (iCIMS), and remote client care. Adept at de-escalation, process administration, and delivering high-quality virtual assistant support for US-based organizations.
