I am a skilled customer service and training professional with over 4 years of experience in handling travel bookings, customer support, and onboarding new hires. I have also worked in Trust and Safety focusing on content moderation. As a certified NTDC Trainer, I bring expertise in using CRM systems like salesforce as well as in LMS tools such as Juren and Agent Learning. I'm also well trained in travel tools such as Amadeus, Worldspan and Farelogix. I'm detailed-oriented, adaptable, and always open to learning new tools and processes especially in virtual assistance, data entry, and appointment setting roles.
