Been to workforce management for 12 years. Expert in forecasting, planning, scheduling and analytics. Creative and sharp-minded person with critical thinking & problem solving. With leadership
and coaching skills, strong time management skills and work ethic. Process improvement and collaboration to create precise and more informative modules, process, guidelines and templates. With strong communication skills, detail oriented & data management. Knowledgeable in salesforce, google workspace, MS office, Canva, Verint & IEX.