Hi! I'm Penny, a dedicated Virtual Assistant and customer support professional with 6 years of BPO experience and almost 4 years of Virtual Assistant experience supporting U.S. healthcare providers and international clients.
Professional Experience & Core Strengths
6 years of BPO (call center) experience
-Customer Service Representative
-Subject Matter Expert (SME)
-Team Lead / Operations Supervisor
-Experience handling U.S. healthcare accounts
Nearly 4 years of Virtual Assistant experience
-Insurance Verification
-Prior Authorizations
-Claims Follow-Up
-Accounts Receivable (AR)
-Provider and Insurance Communication
Strong Administrative & Operations Support
-Data entry and documentation
-Scheduling and coordination
-Email and customer support
-Process management and follow-ups
Leadership Experience
-Team coaching and support
-Escalation handling
-Performance monitoring
-Cross-functional collaboration
Why Clients Enjoy Working With Me
-Highly detail-oriented and organized
-Dependable and accountable
-Strong written and verbal communication skills
-Fast learner who adapts quickly to new systems and processes
-Able to work independently with minimal supervision
-Committed to delivering accurate, high-quality work
I take pride in being a reliable professional who helps businesses run smoothly by providing excellent support, maintaining accuracy, and getting things done efficiently.
My goal is not just to complete assigned tasks but to become a dependable tea-----------mber who adds value and helps the business succeed.
*To minimize scam calls and messages, my phone number is available upon request.*
Verified
