About Me
Virtual Assistant | Amazon & eCommerce Support | Written Communication Specialist
I am a detail-oriented Virtual Assistant based in the Philippines with over 12 years of professional experience in Consumer Electronics, Product Development, Quality Assurance, Technical Support, Procurement, and eCommerce operations.
I specialize in providing administrative support, product research, inventory management, supplier coordination, documentation, and customer support via email and chat.
Important Note:
Due to a permanent medical condition affecting my speech, I am unable to handle voice calls or phone-based customer support. I'm highly responsive and can communicate professionally via email, chat, Slack, Microsoft Teams, WhatsApp, and other written platforms. I believe clear written communication, reliability, and quality work are just as valuable in a remote environment.
Professional Experience
• Consumer Electronics & Product Development (12+ Years)
• Product Development and R&D coordination
• Overseas procurement and supplier management
• Vendor communication and payment processing
• Government compliance documentation
• Quality Assurance and product testing
• Technical documentation and user manuals
• Training materials and Standard Operating Procedures (SOPs)
• Technical Support
• Email and chat technical support
• Troubleshooting hardware and consumer electronics
• Reading and interpreting technical diagrams
• Creating knowledge base articles and user guides
• Documentation and issue reporting
eCommerce Experience
• Marketplace Management
• Experienced with:
• Shopee
• Lazada
• TikTok Shop
• Facebook Marketplace
• Responsibilities included:
• Product listing
• Store management
• Inventory monitoring
• Order processing
• Customer support via chat and email
• Returns and refund coordination
• Promotions and basic marketing
• Shipping coordination
Amazon Virtual Assistant
• Knowledge and training in:
• Online Arbitrage (OA)
• Wholesale sourcing
• Private Label research
• Product research and deal analysis
• Listing optimization
• Keyword research
• Inventory tracking
• Restock planning
• Shipping plan support
• Seller Central navigation
• Basic Amazon account administration
• Proficient in using:
• Helium 10
• Jungle Scout
• Keepa
• SellerAmp
• Tactical Arbitrage
• Seller Assistant
• SmartScout
• ASINzen
Customer Support & Administrative Assistance
• Email and chat support
• Inbox management
• Administrative tasks
• Data entry
• Spreadsheet management
• Inventory reports
• Supplier follow-ups
• Documentation
• SOP creation
• Research tasks
Documentation & Reporting
• Proficient in creating:
• User Manuals
• SOPs
• Product Reports
• Technical Documents
• Training Guides
• Infographics
• Google Sheets reports
• Excel trackers
Tools I Utilized
• Google Workspace
• Docs
• Sheets
• Slides
• Drive
• Forms
• Microsoft Office
• Word
• Excel
• Outlook
• PowerPoint
• Design
• Canva
• Adobe Express
• Amazon Tools
• Amazon Seller Central
• Helium 10
• Jungle Scout
• Keepa
• SellerAmp
• Tactical Arbitrage
• Seller Assistant
• SmartScout
• ASINzen
• Remote Collaboration
• Microsoft Teams
• Zoom (chat/screen sharing)
• Trello
• Google Meet
• WhatsApp
• Slack
My Strengths
• Detail-oriented
• Highly organized
• Dependable
• Fast learner
• Strong written English communication
• Self-directed
• Client-focused
• Problem solver
• Committed to producing accurate, high-quality work
• Comfortable working across different time zones
Professional Trainings Attended
• ISO 9001:2015 Internal Quality Audit
• ISO 9001:2015 Appreciation & Risk Management Workshops
• Becoming an Amazon VA
• Focused on product research (OA and Wholesale), deal analysis
• Training in listing creation, purchasing, and admin tasks
• Learned commonly used tools and workflows by Amazon sellers
What I’m Looking For
• I'm seeking long-term remote opportunities such as:
• Amazon Virtual Assistant
• eCommerce Virtual Assistant
• Product Research
• Supplier Sourcing
• Inventory Management
• Listing Support
• Administrative Assistance
• Documentation & SOP Creation
• Spreadsheet and Reporting Tasks
• Email & Chat Customer Support
I am especially interested in working with clients who value reliability, attention to detail, and clear written communication.
Availability & Rate
• Available to start immediately
• Open to part-time, full-time, or project-based work
• Salary Rate: USD $6–8/hour (negotiable depending on responsibilities and training)
