I am a Coach and Quality Consultant for a technical support group catering legal products and services for a US company. I am consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. I quickly learn and master new technology; equally successful in both team and self-directed settings. I am proficient in a range of computer systems, languages, tools and testing methodologies. I have worked with a world-class customer service team who handles troubleshooting/problem solving, upselling/ sales support, customer order fulfillment, technical/user support, complaint handling, reports and documentation. I also mentor trainees before deployment to production. I am an Agile Yellow Belt Six Sigma Certified, Certified Process Analyst, Certified Automation Professional, and Certified Agile Associate.
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