I am a skilled IT Support Specialist with over 10 years of proven experience in remote IT support, helpdesk services, and technical troubleshooting. I specialize in delivering reliable solutions for both hardware and software issues, ensuring seamless business operations for clients across diverse industries.
Core Expertise:
Remote IT Support & Helpdesk – Skilled in Tier 1 and Tier 2 support for Windows and MacOS.
Microsoft 365 & Active Directory Administration – User account management, permissions, access rights, and productivity tools optimization.
Cloud & Virtual Platforms – Hands-on experience with O365, Citrix, Avaya, Cisco IP Phones, Azure MFA and Azure (Microsoft Azure Fundamentals Certified – AZ-900).
Technical Troubleshooting – Software installation and troubleshooting, malware removal, email configurations, printer support, and hardward troubleshooting.
Process Improvement & Mentorship – Developed and implemented quality assurance measures, and trained junior analysts to improve first-call resolution rates.
What I Offer:
Fast and efficient resolution of IT issues to minimize downtime.
Remote IT support with excellent communication and customer service skills.
Reliable long-term support for businesses looking for a dedicated virtual IT helpdesk specialist.
Verified
