I worked in the call center industry for around 7 years and have a great amount of experience handling customers through phone, chat, email, or even through remote desktop while I help resolve their device issues. I can adapt to new tools and can work on them even under pressure. Some of the tools I have used before are SnapEngage, Zendesk, LogMeIn, Magento, Yotpo, Wordpress, Google apps, etc.
I worked as a Technical Support for a VPN account, handling customer service concerns as well as beta testing beta version of apps on different platforms. As a freelancer, I was able to take many roles, such as Social Media Manager, Cold Caller - Sales, Affiliate Manager, Website FAQ's manager, or just an all around Executive Virtual Assistant for my clients.
