Executive Assistant | CRM Management | Project Coordination | Sales and Service

Hi, I'm Kieth Reyah Dela Cruz, an Operations and Executive Support Professional with more than 7 years of experience in recruitment, customer service, sales, quality assurance, training, and team leadership.

I help startup founders, agency owners, and growing businesses stay organized by managing daily operations, coordinating projects, maintaining CRM systems, supporting hiring efforts, tracking KPIs, and handling administrative responsibilities that allow business owners to focus on growth.

My professional background includes leading full-cycle recruitment and onboarding processes, hiring 30+ employees annually, coaching and developing teams, maintaining performance metrics, and creating SOPs and training materials to improve operational efficiency.

Throughout my career, I have:
• Hired 30+ employees annually across multiple sourcing platforms
• Coached and developed 30+ employees to improve sales performance and quota attainment
• Maintained a 95% CSAT score while handling 100+ customer interactions daily
• Managed CRM records, onboarding workflows, and operational reporting
• Created training materials, SOPs, and process documentation

Core Skills:
• Executive Assistance
• Calendar & Email Management
• CRM Management
• Recruitment & Onboarding
• Project Coordination
• KPI Reporting
• Client Communication
• SOP Development
• Team Coordination
• Customer Service

Tools:
Google Workspace, Microsoft Office 365, Slack, Zoom, Google Meet, WhatsApp, ChatGPT, Grammarly

I am available for full-time remote work and can support US, UK, and Australian time zones.