I work as a Case Manager in home care where I handle caregiver scheduling, staffing coverage, and documentation using WellSky. In this role, I coordinate daily schedules, manage last-minute changes, monitor service delivery, and ensure compliance with care plans and required documentation. I also support communication between staff and leadership to maintain smooth operations and accurate service records in a fast-paced environment. I am highly experienced in using WellSky along with other tools such as Google Workspace, -----------, IntakeQ, and Microsoft Office to organize data and manage workflows efficiently.
I also have several years of U.S. customer service experience across healthcare and publishing accounts. In healthcare, I handled inbound and outbound communication with members, pharmacists, and providers, assisting with benefits, authorizations, claims, and account concerns while maintaining strict HIPAA compliance. In publishing accounts, I supported customers with subscriptions, billing inquiries, order tracking, and account updates. These roles strengthened my communication skills, patience, and ability to resolve issues professionally while meeting performance targets in high-volume call environments.
Prior to that, I gained foundational experience in sales and customer support through small business and retail environments, where I handled customer interactions, assisted with daily operations, and supported basic inventory and service tasks. This helped me develop strong interpersonal skills, adaptability, and a customer-focused mindset.
Across all my experience, I have consistently demonstrated strong organizational ability, attention to detail, and a commitment to quality service. I am highly tech-savvy, quick to learn new systems, and comfortable working in remote or fast-paced environments where accuracy and efficiency are essential. I take pride in being reliable, proactive, and able to manage multiple responsibilities while maintaining professionalism and strong communication.
