Oversee the day-to-day operations of the BPO department, ensuring efficient and effective service delivery to clients. Lead, mentor, and manage a team of operations supervisors, team leads, and agents, fostering a collaborative and high-performing work environment. Analyze performance data and metrics to identify trends, areas for improvement, and opportunities for process optimization. Act as a point of escalation for operational issues, resolving challenges promptly and effectively.
Thank you!
Sincerely,
Edrian Nicker D. Principe
