Customer Service and Technical Support professional with over 5 years of experience handling inbound/outbound support, healthcare-related inquiries, and CRM-based operations. Experienced in assisting users with account access, scheduling, troubleshooting, and workflow guidance in high-volume environments.
Skilled in using ticketing systems and portal helpdesk tools to document cases accurately, resolve issues efficiently, and maintain organized records. I also have experience verifying user identity, handling sensitive information with care, and supporting compliance with data privacy standards.
Known for strong attention to detail, clear communication, and the ability to stay composed while managing multiple tasks. I take ownership of my work, focus on resolving issues at the root, and contribute to improving overall customer experience and process efficiency.
