I am a dedicated L2 Systems Engineer and IT Support Professional with over 7 years of solid experience working in the Managed Service Provider (MSP) industry. I specialize in managing cloud environments, identity administration, and resolving complex technical escalations for small to medium-sized businesses.
Whether you need a reliable escalation engineer to clear your ticketing queue, a Microsoft 365 administrator, or a technician to manage cloud backups and remote endpoints, I can seamlessly integrate into your team.
Here is a breakdown of my technical expertise:
• Cloud & Identity Management: Comprehensive administration of Microsoft 365, Exchange Online, Azure Active Directory / Entra ID, GPO, DNS, DHCP, and Windows Server environments.
• Backup & Disaster Recovery: Experienced in executing disaster recovery workflows and managing backup solutions like Datto, Acronis, AFI, Azure Backup, and Axient.
• Security & Networking: Administration of Cisco Meraki, Cisco Umbrella, Barracuda Email Security, and Watchguard. Managing enterprise multi-factor authentication (MFA, DUO, Google).
• Endpoint Security (AV) & Patching: Handling system patching via Datto RMM, and monitoring tools like Webroot, Huntress, Carbon Black, and Threatlocker.
• Documentation & Tools: Proficient with ITGlue, PassPortal, ITBoost, and remote management solutions like ConnectWise ScreenConnect, Atera, and TeamViewer.
Certifications:
• Microsoft 365 Certified: Fundamentals (MS-900)
• Datto Certified Advanced Technician in Continuity
• Datto Certified Practitioner & Deployment Specialist in RMM / Networking
Available for part-time, long-term contractor roles (4 hours/day) during your business hours. I look forward to helping you keep your IT operations secure and highly efficient!
