GENERAL VIRTUAL ASSISTANT
Seeking for a job opportunity where I can advance and continuously enhance my skills and knowledge. To increase my efficiency and effectiveness, which will enable me to support the expansion and success of my company. Skilled in decision making, presentation skills, organizational leadership, writing, and data encoding. A team-player and collaborator.
I possess a diverse background BPO sectors as sales representative responsible for overseeing customer accounts and billing information. I served as a technical support advisor, assisting multinational customers troubleshooting accounting and bookkeeping software in the business process outsourcing industry.
With prior experience in procurement within the shipping industry. With a strong track record of customer service, technical expertise, procurement proficiency, project, and data management. I am well-equipped to contribute to organizational success.
I come with a rich background of experience and knowledge, particularly in the realm of Customer Relationship Management (CRM). Throughout my career, I have refined my abilities in cultivating and preserving favorable client connections, gu-----------nteeing their contentment, and nurturing enduring loyalty. These efforts have played a pivotal role in propelling business expansion and building a recognized brand for exceptional customer support.
In addition to CRM, I have a strong background in Supplier Management and Vendor Coordination. I excel at optimizing procurement processes, negotiating favorable terms with suppliers, and ensuring the timely delivery of goods. My Vendor Management skills extend to effective communication and collaboration with vendors to enhance the overall supply chain and deliver exceptional results.
Compliance and data integrity are p-----------mount in today's business landscape, and I have a solid foundation in KYC Verification. I am adept at conducting rigorous verification processes, ensuring adherence to regulatory standards, and safeguarding against potential risks.
Managing the Purchase Order (PO) process is another area of expertise. I have successfully overseen the end-to-end procurement cycle, from initiation to fulfillment, with a focus on accuracy and efficiency. My commitment to implementing Key Performance Indicators (KPIs) has led to improved decision-making and operational excellence. I understand the importance of defining, tracking, and implementing KPIs that align with organizational goals.
Database Administration and Data Management are critical components of any successful business. I have a proven track record in organizing, maintaining, and optimizing data to support informed decision-making and streamlined business operations. Leveraging technology, I have also played a pivotal role in E-procurement, harnessing its potential to streamline procurement processes and reduce costs.
Exceptional customer experiences are at the heart of my professional ethos. I am dedicated to delivering outstanding customer support through effective communication and problem-solving. Whether providing technical support or troubleshooting issues, I have a reputation for resolving customer concerns promptly and efficiently.
My proficiency in Microsoft Office tools is complemented by my aptitude for email support and various administrative tasks. These skills are invaluable in ensuring smooth business operations and facilitating productivity.
In the realm of Sourcing, I have a keen eye for identifying and evaluating suppliers, negotiating contracts, and managing vendor relationships. This skillset has contributed significantly to cost reduction and the optimization of supply chain processes.
My comprehensive experience in Customer Service, CRM, Vendor and Supplier Management, Compliance, Data Management, and E-procurement, coupled with my technical expertise in Microsoft Office, email support, administrative tasks, and sourcing, make me a well-rounded professional capable of driving business success and delivering exceptional customer service.
