I'm Ionah and I'm a Medical Virtual Assistant with hands-on experience supporting a mental health practice with patient intake, scheduling, insurance verification, provider matching, and administrative coordination.
My experience includes:
• Responding to patient inquiries via phone, chat, and messaging
• Appointment scheduling and calendar management
• Insurance eligibility, deductible, and copay verification
• Matching patients with in-network providers
• Telehealth and in-person appointment coordination
• Patient follow-ups and intake paperwork reminders
• Updating patient records in Valant EHR
• Coordinating with providers and tea-----------mbers via Spruce
Tools & Platforms:
• Valant EHR
• Spruce
• Medicare & Medicaid
• UnitedHealthcare
• Cigna
• Availity (BCBS, Aetna, Humana)
• Google Workspace
• RingCentral
• Zoom
• Calendly
• Microsoft Office
I am organized, compassionate, detail-oriented, and committed to providing excellent patient support. Several elderly mental health patients personally thanked me for being kind, patient, and understanding during the intake process.
Looking forward to work with you and help you manage your intake workflows better!
