Manage and monitor the performance of the team and provide metrics reports. Created an inspiring team
environment with an open communication culture.
Worked with Operations in transitioning trainee to real-work, not limited to other ad hoc operational needs
(CSAT/DSAT Scrubbing, month end reports for EMEA/APAC/North-America.
Assisted as extra-hand on training new hires in product specifics in preparation for Ops onboarding.
