I am a Quality Assurance Analyst working on a Service Desk environment. I have with me 7+ years of working experience focusing on Service Desk, Technical Support and Logistics. During this time, I was able to handle accounts from different industries namely Telecommunications and Healthcare. I was able to speak with different people as those accounts are based in US.
I am adaptable, detail-oriented, and patient, with a strong capacity for empathy and responsibility. My experience as a technical support representative in the BPO industry has honed my ability to de-escalate negative situations and transform them into positive interactions. I am committed to continuously enhancing these skills and eager to develop new ones to advance and achieve success in the industry.
