Unit Manager & Leadership Development Head
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Mar 2021
Present
Spearheaded sales operations as Unit Manager & Leadership Development Head
Created and implemented a comprehensive monitoring system for tracking team performance metrics.
Orchestrated training and onboarding programs, optimizing the integration of new agents into the team.
Offered personalized coaching and guidance to agents, actively contributing to the attainment of their objectives
Led unit gatherings and branch meetings, fostering a collaborative environment and strengthening teamwork.
Directed resolution of post-sales issues across the entire team, ensuring customer satisfaction and retention.
Enhanced client closing strategies by conducting joint fieldwork and collaborative efforts with agents.
Contributed expertise as a guest speaker in various speaking engagements, engaging with diverse branches and units.
