Results-driven IT Service Desk Engineer with extensive experience in troubleshooting hardware, software, and network issues in fast-paced environments. Skilled in Microsoft 365, Active Directory, VPN support, and remote troubleshooting tools. Proven track record of resolving technical issues efficiently while meeting SLAs and maintaining high customer satisfaction. Experienced in handling escalations, training tea-----------mbers, and supporting end users both remotely and onsite. Known for strong problem-solving skills, clear communication, and delivering reliable IT support.
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