Customer Service Manager | Customer Service Manager | CSR Team Lead |Transaction Coordinator

3+ years in team management and leadership
4+ years in workforce planning and scheduling support
3+ years in escalation and incident management
6+ years in administrative and backend operations support

Hello there, I'm Sergio Cristian from the Philippines. I have 6+ years of experience in customer service, operations support, admin support, team management, and workforce coordination. I help businesses stay organized, keep daily operations running smoothly, and make sure customers are well taken care of. I've worked in fast-paced environments where I handled customer concerns, supported teams, monitored performance, and made sure KPIs and SLAs are consistently met.

In simple terms, I help businesses stay on track, fix problems quickly, and make sure both customers and internal teams are supported every day.

What I help businesses with:
Administrative support
Operations support
Customer support (phone, email & live chat)
Sales operations support
Order processing & order fulfillment
Logistics coordination
Transaction Coordinating
CRM database management

Track milestones and deadlines
Document follow-up and coordination
Account management
KPI and SLA tracking
Escalation handling
Incident management
Maintain clean, accurate digital records
Real time call monitoring
Agent coaching & performance tracking
Assist in improving SOPs and workflows
Service recovery handling
Billing and account updates
Team management
Workforce planning and scheduling
New hire onboarding & training
Performance monitoring
Provide clear and consistent direction to tea-----------mbers
Monitor team performance, identify strengths and areas for improvement
Delegate tasks strategically to ensure smooth and efficient daily operations

Tools I'm proficient at:
Asana, Notion, Trello, ClickUp, Monday, Hubspot, PowerBI, Oracle, ECFR, ATLAS, SAMSON, CMS, CAS, Swoop. Slack, Zoom, Skype, Google Meet, WhatsApp, Viber, Avaya, Canva, CapCut, Sprinklr, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook, OneDrive), ChatGPT, Google Gemini, CoPilot

My Availability
I am available to work full-time, part-time, or 10–15 hours per week depending on your business needs. I am also flexible and comfortable working across different time zones including US, UK, EU, Canada, and Australia.

Let's work together.
Results-driven leader who loves motivating people, building strong teams
Proven leadership or team management experience
Highly organized, detail-oriented, and proactive
Exudes professionalism, reliability, and efficiency
With friendly, patient & welcoming nature -- calm and composed under pressure
Familair with CRM systems, productivity & collaboration tools
I have a reliable high-speed internet connection, quiet workspace & noise canceling headset

Invite me for an interview.
You need someone who can support your operations, manage your customers, and keep your business running smoothly day to day. Message me today and let's chat soon.

Quality Control, Bpo Operations Management, Organization, E-Commerce, Project Management, Call Center Operations Management, Transaction Coordinating, Management, Strategic Planning, Team Collaboration