Operations & Business Support Professional | 20 Years Hospitality & Corporate Management | Xero-Certified Bookkeeping | AI-Enabled | Remote-Ready
I bring 20 years of experience in the hospitality and corporate services industry, including 14 years in corporate management and operations leadership across hotel operations, facilities management, and executive/administrative support. My background spans budget and P&L management, KPI and performance management, people leadership, and end-to-end operations for global accounts including Nestlé, Merck Sharp & Dohme, Willis Towers Watson, a nationwide Bank of the Philippine Islands portfolio (443 branches), and H&M (43 stores nationwide).
I'm known as a hands-on problem-solver — I look for where a process is inefficient or error-prone and fix it. For example, after noticing recurring invoicing accuracy and turnaround issues, I independently designed an Excel-based invoicing and billing template that's still used across accounts today, cutting errors and processing time. I apply the same mindset to simplifying recurring processes into clear SOPs and documentation, reducing reliance on memory or guesswork and improving handoffs across teams. I also apply Lean Six Sigma (Yellow Belt certified) process-improvement principles to eliminate non-value-added work, and I'm experienced in vendor/logistics coordination, with a consistent track record of improving efficiency and customer satisfaction through cross-functional collaboration and strong KPI results — including the highest regional KPI scorecard results two years running.
Alongside my operations background, I regularly manage correspondence, scheduling, documentation, reporting, and client/stakeholder communication. I recently completed a Xero AU Bookkeeping training program to build on this with more formal financial recordkeeping skills, and I use AI tools like ChatGPT and Claude daily to draft documents, organize workflows, and support research — helping me work faster and more independently.
I'm known for strong leadership, adaptability, integrity, and attention to detail. I thrive under pressure, manage multiple priorities effectively, and stay focused on continuous improvement and long-term results aligned with organizational goals.
I'm open to roles beyond my traditional operations background — including Executive Assistant, Virtual Assistant, bookkeeping support, e-commerce support, or general administrative work — and I enjoy learning new markets, systems, and ways of working with diverse, global teams.
Tools & Apps: MS Office, Google Sheets, Smartsheet, Canva, Xero, ChatGPT, Claude, Copilot
