I am a Customer Support and Operations Specialist with 15+ years of experience supporting customers, businesses, and daily operations across e-commerce, property management, telecom, banking, healthcare, and short-term rentals.
I bring strong customer service experience combined with hands-on business and operations experience. I am confident handling customers, guests, orders, bookings, payments, administrative tasks, and operational issues while keeping communication professional, organized, and solution focused.
I have 8+ years of experience in e-commerce customer support, working primarily through email and live chat. I have handled billing, subscriptions, refunds, orders, account issues, product concerns, troubleshooting, and customer retention. I have hands-on experience with Zendesk, Shopify, Stripe, Klaviyo, WordPress, and Google Workspace.
Since 2021, I have also managed my own short-term rental properties. This has given me firsthand experience with Airbnb, -----------, Agoda, Guesty, I manage guest communication, reservations, calendars, check ins and check outs, listing updates, cleaning coordination, maintenance follow ups, and guest concerns.
I also have experience with CRM systems, GoHighLevel, and business automation. I can assist with CRM setup, workflows, lead follow-ups, email campaigns, mail blasts, forms, landing pages, sales funnels, websites, appointment systems, and automations. I enjoy improving processes and reducing repetitive manual tasks through better systems and workflows.
KEY SKILLS:
• Customer Support and Customer Service
• Customer Experience and Customer Success
• Email and Live Chat Support
• Short Term Rental Management
• Airbnb and Guesty Management
• Property and Guest Operations
• Booking and Calendar Management
• Guest Communication and Issue Resolution
• Cleaning and Maintenance Coordination
• Shopify and E-commerce Support
• Zendesk, Stripe and Klaviyo
• GoHighLevel and CRM Management
• CRM and Marketing Automation
• Email Campaigns and Mail Blasts
• Lead Management and Follow-ups
• Sales Funnels and Landing Pages
• Website Setup and Updates
• Zapier and Workflow Automation
• Administrative Support and Data Entry
• Google Workspace and Spreadsheets
• Social Media Management and Canva
I am dependable, proactive, detail oriented, and comfortable working independently. I learn new tools quickly and can adapt to different systems, processes, and team environments.
Most importantly, I take ownership. When a customer, guest, or client has an issue, I do not simply provide a quick response and move on. I follow through, coordinate with the right people, and make sure the problem is properly resolved.
I am looking for a long-term remote opportunity where I can use my customer support, operations, e-commerce, property management, and automation experience to make a real contribution to the business.
If you need someone who can communicate professionally, manage multiple priorities, solve problems, learn quickly, and take ownership of daily operations, I am ready to contribute.
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