Operations and Administrative Professional with 11+ years of experience supporting business operations, customer service, and remote teams. Experienced in CRM administration, scheduling, process coordination, and improving operational efficiency.
CORE COMPETENCIES
Operations: Operations Coordination, Order Fulfillment, Order Auditing, Workflow Coordination, Scheduling, Documentation & Reporting, Cross-functional Collaboration, Process Improvement, Quality Assurance
Administrative Support: Executive & Administrative Support, Calendar & Appointment Management, Email & Inbox Management, Meeting Coordination, Document Preparation, Data Entry & Records Management
Customer Success: Customer Support (Phone, Email & Chat), Customer Relationship Management, Conflict Resolution, Escalation Management, Problem Solving
Sales & Lead Generation: Appointment Setting, Lead Generation, Social Media Outreach, Prospect Qualification, CRM Updates, Follow-up Management
Leadership: Team Coaching, Training & Onboarding, Performance Support, Knowledge Sharing
