Detail-oriented Operations and Administrative Professional with 11+ years of experience supporting business operations, executive teams, and customer service functions. Skilled in calendar management, CRM administration, process improvement, appointment scheduling, customer relationship management, and cross-functional coordination.
CORE COMPETENCIES
Administrative Support: Executive & Administrative Support, Calendar & Appointment Management, Email & Inbox Management, Meeting Coordination, Document Preparation, Data Entry & Records Management
Operations: Process Improvement, Workflow Coordination, Order & Account Management, Documentation & Reporting, Cross-functional Collaboration, Quality Assurance
Customer Success: Customer Support (Phone, Email & Chat), Customer Relationship Management, Conflict Resolution, Escalation Management, Problem Solving
Sales & Lead Generation: Appointment Setting, Lead Generation, Social Media Outreach, Prospect Qualification, CRM Updates, Follow-up Management
Leadership: Team Coaching, Training & Onboarding, Performance Support, Knowledge Sharing
