Experience
January 2019-Present
Team Lead• Ubiquity Global Services
* Unauthorized transaction Debit/Credit Card
* Chargeback Visa/MasterCard
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate tea-----------mbers
• Discover training needs and provide coaching
• Listen to tea-----------mbers’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
December 2018- December 2019
Customer Service Representative • Afni Philippines
* Assisting customer through chat regarding bill payment for their phone plans, upgrading plans or phone unit, save and retention for possible churn and minimal troubleshooting
August 2016 – July 2017
Customer Care Associate • Covergys
* Assisting customer with their billing, disputes with unauthorized charges with their in-app games, assisting to set up account profile with their Microsoft account.
* Activating Windows and Microsoft license and setting up plans on their account through chat support. And minimal troubleshooting
January 2016 – June 2016
Customer Care Specialist • Concentrix
* Assisting customer with their (debit and credit card) disputes
* Blocking/freezing potential cloned cards
