As an Applied Epic Training Specialist and Back Office Support Professional, I bring a strong background in insurance systems, administrative support, and quality assurance. I specialize in providing both inbound and outbound assistance to U.S.-based partners, ensuring clear communication, effective troubleshooting, and expert guidance on the Applied Epic platform. My experience in quality assurance allows me to review processes, monitor accuracy, and maintain high standards of service delivery.
With a strong focus on accuracy, professionalism, and efficiency, I handle a variety of back-office tasks, including data entry, documentation, workflow optimization, and quality checks to ensure compliance with established procedures. My training expertise enables me to guide users through system features and best practices, helping improve productivity and user confidence. I am committed to delivering high-quality support that aligns with business goals and promotes client satisfaction.
