With over 8 years of experience in various BPO companies, I possess extensive leadership and management skills. Over the past 6 years, I have successfully transitioned to remote work, embracing the challenges and opportunities inherent in the freelancing world, leading to personal and professional growth.
My journey in the Call Center industry has been marked by significant contributions to training, development, and the enhancement of work ethics and skills. Starting as a customer service, technical support, and sales representative, I proactively trained myself to excel in every assigned area. Punctuality, dependability, and a commitment to completing tasks define my work ethic. I am goal-oriented, assessing progress to ensure optimal performance and satisfaction in timely task completion.
Evolving in my career, I earned a promotion to Team Leader, where I faced more challenging responsibilities. This role included handling escalated calls, monitoring calls for quality assurance, and providing real-time coaching to agents to ensure they met all metrics. I am a dedicated professional capable of working effectively under minimal supervision.
While I find fulfillment in my current work, I recognize a significant opportunity to leverage my skills and experience, particularly in excellent written and oral communication. I am determined to expand my skill set as I navigate the dynamic landscape of the freelancing industry and the evolving digital trends in society.
