Need someone who will do more than manage a task list?
I build the operating structure that ensures decisions are documented, responsibilities are clear, deadlines remain visible and leaders always know what is completed, pending, blocked or overdue.
I am a Senior Operations and Process Improvement professional with 20+ years of experience in operations management, workforce scheduling, banking, BPO, consulting, administration, team leadership and systems development. I have worked directly with business owners and founders at Manpower Options, InHer Wisdom and Juan Save—helping turn executive priorities into coordinated tasks, documented processes and completed outcomes.
I can help your organization with:
• Executive and founder-level operational support
• Project and action-item management
• Process and workflow mapping
• SOP development and documentation
• Dashboard, KPI and reporting systems
• Cross-functional team coordination
• Calendar, scheduling and workforce management
• Workflow automation and AI integration
• Healthcare operations and administrative support
• Confidential and compliance-sensitive information
My background includes coordinating workforce schedules for approximately 1,500 employees, managing multidisciplinary teams, improving reporting efficiency, reducing attrition and building structured systems with dashboards, audit trails, escalation rules and role-based access.
I am trained in HIPAA, PIPEDA, Trauma-Informed Care and Healthcare Administration, and I have completed all four NDIS Worker Orientation and Induction modules.
Tools include Microsoft 365, Google Workspace, Airtable, Google Apps Script, Zapier, Make, n8n, Power Automate, ChatGPT, Claude, Gemini and Microsoft Copilot.
The tool is not the skill. My real value comes from more than 20 years of understanding people, operations, customer needs, business risks and leadership priorities. I use technology and AI to strengthen those skills—not replace sound judgment and human quality assurance.
I take ownership, communicate clearly and work as though the business were my own. If your operations are growing faster than your processes, I can help you bring structure, accountability and visibility to the entire workflow.
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