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Caloocan City
0945-340-2753
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Hi,
I am writing to express my interest in a position within your organization that leverages my experience in workforce operations, customer support, and fraud analysis. With over six years of progressive experience in both technical and customer-facing roles, I am confident in my ability to contribute effectively to your team.
In my current role as a Workforce Analyst at Accenture, I manage real-time operations, scheduling, and forecasting for multiple business units. I specialize in creating workforce management reports and dashboards that support data-driven decision-making and ensure service level agreement (SLA) compliance. Prior to this, I served as a Senior Fraud Analyst at Shopee Philippines, where I led fraud investigations, collabora----------- across departments to mitigate high-risk issues, and implemen----------- prevention strategies.
Throughout my career, I have developed strong proficiency in tools such as Microsoft Excel, Zendesk, Salesforce, and Amazon AWS, and have worked extensively with WFM platforms like Tamblia. I bring with me not only technical expertise but also a dedication to improving operational efficiency and enhancing customer satisfaction.
I hold a Bachelor of Science in Marine Transportation from Dr. Carlos S. Lanting College and am continually seeking ways to grow professionally. I am enthusiastic about the opportunity to bring my skills and experience to a dynamic and forward-thinking team.
Thank you for considering my application. I welcome the opportunity to further discuss how I can contribute to your organization's success.
Sincerely,
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