With over 10 years of experience in the banking and financial services industry, I have built my career in customer service, fraud prevention, risk management, and operational excellence.
Since 2014, I have specialized in fraud analysis, beginning my career with Citibank and continuing with JPMorgan Chase. Throughout my career, I have developed strong investigative and analytical skills, helping protect customers from fraudulent activities while delivering exceptional customer support.
Beyond my core responsibilities, I have been trained as a Subject Matter Expert (SME), where I supported teammates through coaching, knowledge sharing, process guidance, and ensuring operational quality.
Outside of the corporate environment, I have extensive experience independently organizing and managing events from community outreach programs and charity initiatives to large-scale fan events and collaborations with corporate partners. These experiences have strengthened my leadership, project management, communication, and stakeholder management skills.
My strengths include:
Fraud Investigation
Fraud Detection & Prevention
Customer Service Excellence
Risk Assessment
Banking Operations
Team Coaching & SME Support
Event Planning & Project Management
Cross-functional Collaboration
Problem Solving
Process Improvement
I am passionate about delivering excellent customer experiences, protecting clients from financial fraud, leading successful projects, and continuously learning new skills that contribute to organizational success.
I am an experienced fraud analyst of expertise in identifying & preventing fraudulent activities. I am proficient in fraud detection tools, data analysis, and risk assessment. Proven track record of reducing fraud losses & enhancing security for Citibank. Strong analytical, problem-solving, & communication skills. I am committed to staying updated on emerging fraud trends & technologies. Looking to contribute my expertise to a dynamic team or organization.
